Frequently Asked Questions
Does BATHUSA offer free shipping?
Yes. We offer free shipping on orders over $99 within the 48 contiguous states. Limited-access destinations, such as islands and remote rural areas, may not qualify.
How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes another 2–7 business days depending on your location. You will receive tracking details by email once your order ships.
What should I do when my order arrives?
Please have someone present at delivery. Inspect the packaging and count the boxes before signing the proof of delivery, and keep the original packaging in case you need to return the item.
What if my item arrives damaged or incorrect?
If you notice visible damage at delivery, refuse the shipment and note the damage on the Bill of Lading — we will arrange a replacement free of charge once you send photo evidence. If you discover concealed damage or receive the wrong item, contact us within 24 hours with photos and keep the original packaging.
Is sales tax applied to my order?
Orders shipped to Florida addresses are subject to 7% Florida sales tax. Orders shipped to other states are not charged Florida sales tax.
What is your return policy?
We accept returns of uninstalled, undamaged and unaltered merchandise within 30 days of purchase, in the original packaging and with proof of purchase. Customers are responsible for the original and return shipping costs unless the item arrived damaged, and a 25% restocking fee applies to returns. Custom-made products, special orders, clearance items and showroom samples are final sale. Full details are in our Refund Policy.
How do I get in touch?
Email info@bathusa.com or call (305) 791-6510. We reply to enquiries within one business day.